Customer Service

Order Fulfillment

Orders are processed and shipped Monday thru Friday, except legal holidays. Most orders ship within 72 hours of receipt, subject to seasonal busy periods or other unforeseen shipping delays. We appreciate your patience during these timeframes. Other products are also subject to shipping restrictions because of size or weight.

The amount of time it takes for your order to ship depends upon the shipping option you select. Your total delivery time equals the amount of time it takes for us to fulfill the item after you place your order plus the shipping time.

Promotions

Any product offered and ordered during promotional activities is only available at time of order placement. Previously ordered products do not qualify for promotional offerings. Promotional products are only available for on-line web orders and do not qualify for mail-in or telephone orders. All promotions are on a limited time basis, while supplies last, and may be changed or discontinued at any time at the descretion of Heritage Mint, Ltd. with no advance notice.

Backorders

In the event that an order is placed and we are temporarily unable to fulfill it due to inadequate inventory, you will be notified via email. At this time you will have the option to either cancel your order or obtain further information via our customer service representatives about when the order will be filled.

Payment Methods

Heritage Mint Online currently accepts orders paid with VISA, MasterCard, American Express or Discover Card. Your credit card will not be charged until your items have been shipped. Your credit card statement will reflect the name of Heritage Mint, Ltd. when the payment is processed. We are currently unable to accept payments of cash, check or money order over the website. Contact our customer service department for assistance.

Orders Outside the US

We are not able to accept international orders through the website. For international orders, including Canada and Mexico, please contact our mail order department via email - csr@heritagemint.com. International shipping rates will apply to your order.